Privacy Policy

Your privacy and data protection are fundamental to our mission

Last updated: 10/1/2025

Our Commitment to Privacy

Svika.org is committed to protecting the privacy and confidentiality of all personal information we collect from volunteers, service users, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable privacy laws and healthcare regulations.

Information We Collect

Volunteer Information:

Personal details (name, address, phone, email, age)
Emergency contact information
Medical certifications and training records
Background check results
Volunteer activity logs and performance records
Driver's license information (for EMT volunteers)

Service User Information:

Medical history and emergency contact details
Service call records and response times
Treatment provided and patient care reports
Digital identification codes and QR data

Website Visitors:

Contact form submissions
Website usage analytics (anonymized)
IP addresses and browser information
Cookies and tracking preferences

How We Use Your Information

Permitted Uses:

Emergency medical response and patient care
Volunteer coordination and scheduling
Training program administration
Background verification and safety checks
Service improvement and quality assurance
Legal compliance and reporting requirements
Communication about volunteer opportunities

We Never:

Sell personal information to third parties
Use data for commercial marketing purposes
Share medical information without consent
Access information beyond operational needs
Store payment information (we don't charge fees)
Track personal activities outside our services

Data Protection and Security

Security Measures:

End-to-end encryption for all sensitive data
HIPAA-compliant data storage and transmission
Regular security audits and vulnerability assessments
Multi-factor authentication for system access
Secure backup systems with geographic redundancy
Staff training on data privacy and security protocols

Healthcare Privacy Compliance:

All medical information is protected under healthcare privacy regulations. We maintain strict access controls, audit trails, and data retention policies to ensure patient confidentiality and volunteer privacy.

Information Sharing and Disclosure

Limited Sharing Circumstances:

Emergency medical situations requiring hospital coordination
Legal requirements and law enforcement requests
Background check verification with authorized agencies
Insurance reporting for liability protection
Quality assurance with healthcare partners

Third-Party Service Providers:

We work with trusted partners who help us provide our services:

Background check agencies (for volunteer screening)
Medical equipment suppliers (for service delivery)
Training organizations (for certification programs)
Technology providers (for secure data storage)

All third parties are bound by strict confidentiality agreements and data protection requirements.

Your Privacy Rights

You Have the Right To:

Access your personal information
Request corrections to inaccurate data
Withdraw consent for non-essential uses
Request data deletion (subject to legal requirements)
Receive a copy of your information
File privacy complaints

How to Exercise Your Rights:

Email: privacy@svika.org

Phone: (555) 123-HELP

Written requests can be sent to our headquarters address.

We will respond to privacy requests within 30 days.

Data Retention and Deletion

Retention Periods:

Volunteer records: 7 years after service ends
Medical service records: 10 years (legal requirement)
Training certifications: Duration of validity + 3 years
Background checks: 5 years or until new check required
Website contact forms: 2 years unless ongoing communication

Important Note:

Some information must be retained longer due to legal, medical, or safety requirements. We will always retain the minimum necessary information for the shortest required period.

Privacy Questions and Concerns

If you have questions about this Privacy Policy or concerns about how your information is handled, please contact our Privacy Officer:

Privacy Officer

Svika.org

123 Medical Drive

Hwange, Zimbabwe

privacy@svika.org

(555) 123-HELP

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Post the updated policy on our website
Notify active volunteers via email
Update the "Last Modified" date
Provide a summary of major changes

Continued use of our services after policy updates constitutes acceptance of the revised terms.

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